Frequently Asked Questions

Varayo is an AI-driven telecom management company based in Los Angeles, specializing in cloud-based solutions that automate and optimize the full telecom lifecycle—from procurement and deployment to expense management and security.

We’re headquartered in downtown Los Angeles (530 W 6th St Ste 301, Los Angeles, CA 90014). We serve businesses nationwide, with particular expertise in the LA region and support for remote/hybrid teams anywhere.

Our AI automates routine tasks like contract analysis, bill auditing, cost optimization, threat detection in cybersecurity, and predictive insights for network performance—helping you save time and reduce expenses by up to 50%.

VoIP (Voice over Internet Protocol) transmits calls over the internet instead of traditional copper lines. It offers lower costs, advanced features (like video, messaging, and integrations), and scalability without hardware upgrades.

Yes! We support seamless number porting at no extra cost in most cases, so your business numbers stay the same.

Features include HD voice calls, video conferencing, team messaging, Microsoft Teams integration, voicemail-to-email transcription, call recording, advanced routing, auto-attendants, and mobile apps for remote work.

Absolutely—faxing is fully integrated. Options include:

• eFax/digital fax: Send/receive faxes via email, web portal, or app (no hardware needed).
• Fax-to-email: Incoming faxes arrive as PDFs in your inbox.
• Legacy fax machines: Connect your existing machine using an Analog Telephone Adapter (ATA) for reliable FoIP (Fax over IP).

Yes, with our ATA support and optimized network (using protocols like T.38 where possible). For the most reliable experience, we recommend transitioning to eFax to avoid any IP-related issues.

A stable connection with at least 100 Kbps per concurrent call (upload/download) is needed. We recommend business-grade broadband and can assess your setup during onboarding.

Calls can failover to mobile devices or alternate numbers. We also offer redundancy options and 24/7 monitoring to minimize disruptions.

We provide high-performance internet, SD-WAN, private networks, and hybrid cloud connectivity—optimized for reliability and speed.

We provide 24/7 monitoring, next-generation firewalls, SASE, endpoint protection, and vulnerability scans to protect against threats.

Yes, including planning, migration, hybrid setups, disaster recovery, and ongoing optimization for platforms like AWS, Azure, or private clouds.

TEM involves auditing bills, optimizing contracts, managing inventory, and reducing costs across voice, data, mobile, and cloud services. Our AI-powered TEM identifies errors, negotiates better rates, and eliminates unused services/lines, delivering average savings of up to 50%.

Clients typically see 30-50% reductions through AI-driven audits, vendor negotiations, and eliminating unused services/lines.

No contracts are required for most services, including VoIP. Contracts apply only when fiber delivery involves construction or significant installation expenses.

Billing is predictable monthly pricing based on users/features. There are no hidden fees, and we provide detailed invoices and a portal for real-time usage insights.

We offer LA-based experts with 24/7 availability via phone, email, or portal. Onboarding includes setup, training, and migration assistance at no extra cost with our VoIP services. Standard setup and installation fees apply for fiber internet services.

Yes, we provide bulk internet, VoIP, and connectivity solutions for MDUs, with customized packages for property managers.

Absolutely—our cloud solutions work seamlessly in multi-unit buildings with shared or individual connections.